At GOONCORE LLC, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the following Return and Refund Policy.
This policy applies to purchases made through gooncore.store.
1. Return Period
We accept eligible returns within 30 days of the date your order is delivered.
To be eligible for a return, the item must:
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Be unused and unworn.
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Be in the same condition in which you received it.
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Be free from stains, odors, damage, or signs of use.
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Include original tags, where applicable.
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Be returned in its original packaging when reasonably possible.
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Include proof of purchase or a valid order number.
Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.
2. Clothing Return Requirements
Because we sell clothing and apparel, returned items must be in a condition suitable for resale.
For clothing items, we generally require that:
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Items have not been worn or washed.
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Original tags remain attached, where applicable.
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Items are free from makeup, perfume, deodorant, pet hair, stains, or other signs of use.
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Items are returned with applicable original packaging or accessories.
For hygiene reasons, certain clothing or personal-use items may not be eligible for return once opened or used.
3. Non-Returnable Items
Certain products may not be eligible for return, including:
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Gift cards
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Digital products
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Personalized or customized products
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Items marked as Final Sale
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Products that have been worn, washed, altered, or damaged by the customer
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Products missing essential parts, tags, or accessories where applicable
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Certain hygiene-sensitive or intimate products where returns are restricted by applicable law
If a product is specifically identified as non-returnable on its product page, that restriction may apply.
4. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from the item you ordered, please contact us within 7 days of delivery.
Please provide:
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Your order number
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Product name
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Description of the problem
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Clear photographs of the product
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Photographs of the packaging, if applicable
After reviewing your request, we may provide an appropriate resolution, which may include a replacement, exchange, or refund.
5. Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to your original payment method within 5–10 business days.
The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.
Original shipping charges are generally non-refundable unless the return is due to our error, such as shipping an incorrect, damaged, or defective product.
6. Return Shipping Costs
Customers are generally responsible for return shipping costs for returns due to reasons such as:
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Change of mind
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Incorrect size selected
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Incorrect color selected
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Personal preference
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No longer wanting the product
GOONCORE LLC will generally cover reasonable return shipping costs when the return is due to an error on our part or when you receive a damaged, defective, or incorrect product.
7. Exchanges
We may offer exchanges for eligible products, subject to availability.
If you need a different size, color, or eligible replacement item, please contact us before returning your product.
If the requested replacement is unavailable, we may offer another appropriate resolution.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to cancel orders before they are processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may need to be returned according to this Refund Policy.
9. Sale and Promotional Items
Unless otherwise stated, sale items may be eligible for return under the same conditions as regular-priced products.
Certain promotional, clearance, or final-sale products may be specifically identified as non-returnable.
Please review the product listing and applicable terms before completing your purchase.
10. Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it:
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Check your bank account again.
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Check with your credit card company or payment provider.
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Contact your bank, as processing times may vary.
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If you still cannot locate the refund, contact us at vemoaglobal@gmail.com.
We will make reasonable efforts to help you determine the status of your refund.
11. Return Approval
All returns must be approved before being shipped back to us.
To request a return, contact:
Email: vemoaglobal@gmail.com
Phone: +1 662-989-3336
Please provide your order number, the product you wish to return, and the reason for the return.
We will provide return instructions after reviewing your request.
12. Refund Policy Changes
GOONCORE LLC reserves the right to update or modify this Refund Policy when necessary.
Any changes will be posted on this page, and the effective date will be updated accordingly.
The policy applicable to your purchase will generally be the policy in effect at the time your order was placed, subject to applicable law.
13. Contact Us
If you have any questions about returns, refunds, exchanges, or this policy, please contact us.
GOONCORE LLC
Website: gooncore.store
Email: vemoaglobal@gmail.com
Phone: +1 662-989-3336
Business Address:
701 DeHirsch Ave
Woodbine, New Jersey 08270
United States
We appreciate your business and are committed to providing a fair and convenient shopping experience.